Refund Policy

Every gym starts on a free trial with full access to the core product. We encourage you to use the trial to confirm GymNerve fits your gym before paying anything — there's nothing to cancel or refund if you decide not to continue.

Monthly subscriptions can be cancelled at any time from your account and remain active until the end of the current billing period — you keep access through the days you've already paid for. We don't offer partial refunds for unused days within a monthly period.

If you cancel an annual plan within the first 30 days of purchase, we refund the full amount. After 30 days, annual plans are refundable on a pro-rata basis (for the remaining unused months) at our discretion — contact us and we'll work it out with you rather than apply a rigid formula.

Upgrading to a higher plan takes effect immediately and is billed pro-rata for the rest of the current period. Downgrading takes effect at the start of your next billing cycle — we don't refund the difference for a period you've already paid for at the higher tier.

Online payments are processed by Razorpay. If a payment is debited but not reflected in your account, contact us with the payment reference and we will reconcile it against the ledger or arrange a reversal. If you believe you were charged in error, reach out before raising a chargeback with your bank — we can usually resolve it faster directly.

Approved refunds are returned to the original payment method through Razorpay and typically reflect within 5–7 business days, depending on your bank or card issuer.

Reach out through the Contact page with your gym name and the payment in question, and we'll get back to you within one business day.